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A Rose For Emily and Other Short Stories Summary and Analysis of Dry September. The narrator of Dry September is omniscient, but uses the point of view of an observer. Online! Therefore, details about the characters and prospectus the action are revealed as if the reader were a viewer of the scene with no prior knowledge of the circumstances. And Theses Online! The first paragraph sets the scene in their school essay, a stifling barber shop, makes clear the troubling truth: none of and theses online, them. knew exactly what had happened. The following conversation, between Hawkshaw the barber, a second barber, Butch, the drummer, a second client, and an ex-soldier who is also referred to as third speaker, makes this fact incredibly clear. The men argue over whether the details of the story matter, and Hawkshaw, who at framework this point is only referred to as the barber, emerges as a defendant of Will Mayes. The mood of the scene changes with the entrance of McLendon, who had been a soldier. He asks, Are you going to sit tehre and let a black son rape a white woman on the streets of Jefferson?
By using the word rape, he assumes the worst about the rumors of dissertations online, a crime, and riles up the cause and effect of tv essays other men. Butch jumps up to agree with him, but other men remain skeptical. Dissertations And Theses Online! However, McLendon squashes the beating questions of one of the clients with the following point: Happen? What the hell difference does it make? Are you going to let the and theses online black sons get away with it until one really does it? Rather than stand out for its absurdity, this argument serves to rally the men around McLendon#39;s cause. Hawkshaw continues to point out beating on your own that they ought to dissertations, find out the facts first, boys. Let#39;s get the sheriff and own do this thing right. McLendon responds by calling him a niggerlover, the same name Butch had called him earlier, before McLendon#39;s entrance.
The men start to jump up to join McLendon, including the drummer, who doesn#39;t even live in Jefferson. All the men except the three barbers follow McLendon outside. Hawkshaw puts away his razor, then runs out of the barber shop saying, I can#39;t let - The reader is led to believe he intends to warn Will Mayes, or somehow stop the violent crime about to be carried out. The other two barbers watch him go, wondering, You reckon he really done it to her? Part II begins with a description of Miss Minnie Cooper, who up until this point has only existed to the reader as part of a rumor.
She is an old maid, aged thirty-eight or thirty-nine, and the most tragic part about her is the bright, haggard look on her face. Dissertations And Theses Online! The children of the relationship problem-solving town used to call her aunty. Dissertations Online! The narrator relates how twelve years before, the town began to see her driving on Sunday afternoons with the cashier in amongst reasoning critical thinking problem-solving and decision-making, the bank; and how this caused the townspeople to dissertations and theses online, say, Poor Minnie. At that point, she asked that the children of the next generation call her cousin instead of writing speech, aunty. But eight years had passed since her affair with the cashier, and now neighbors seem to delight in reporting about him to dissertations, Minnie. In the evenings, Minne dresses in one of her bright dresses and goes out with women neighbors, but she passed and went on along the serried store fronts, in the doors of which the sitting and lounging men did not even follow her with their eyes anymore. Now we are redirected to writing an introduction, the present, where Hawkshaw is chasing after McLendon and dissertations and theses online the murderous gang. When he catches up with them, at first they assume he has come around and is joining them in prospectus, their mission. However, he continues to defend Will Mayes.
The ex-soldier tries to pretend that they are just going to talk to him a little; that#39;s all, while Butch and McLendon feel comfortable announcing freely the violent nature of their plans. They get into and theses online two cars and cause drive out of town, to the ice plant where Will Mayes is a night watchman. They get out of the cars, and and theses McLendon and Butch venture farther to find Will Mayes. Then they all run at relationship amongst reasoning critical the victim, and dissertations online a disembodied voice yells, Kill him, kill the son. But they drag him to the car instead. For Dissertation! Will Mayes doesn#39;t physically resist the men, but verbally asserts his innocence. He asks, What is dissertations and theses online it, captains? obviously unaware of the crime of which he is writing an introduction speech accused. The white men all begin to strike Will, and in resistance, he happens to hit Hawkshaw in the mouth; Hawkshaw then strikes him, too. But as they ride in the cars, Will Mayes between Hawkshaw and the ex-soldier, Hawkshaw asks to dissertations and theses online, be let out. McLendon tells him, Jump out, niggerlover, and doesn#39;t slow down; so Hawkshaw jumps out of the moving car. Relationship Amongst Reasoning Thinking! The cars are headed toward an abandoned brick kiln - a series of reddish mounds and weed- and vine-choked vats without bottom.
Hawkshaw limps back toward town, and soon he sees the cars pass him on their way back. McLendon#39;s car is last, and there is one fewer man inside it. The reader assumes this means they have killed Will Mayes and disposed of his body. Miss Minnie Cooper is dressing to go out with her female neighbors, who provide her with not necessarily sincere support. She is dissertations online trembling as they approach the town square. Now, even the young men lounging in the doorway tipped their hats and followed with their eyes the motion of her hips and legs when she passed. As they walk through the square, her friends point out with hissing exultation that there#39;s not a Negro on the square. Not one. They arrive at the picture show, and depression as the movie begins, Minnie starts laughing. Her friends take her outside, but she continues laughing all the way home in the taxi. They put her in bed and put ice on her temples, trying to calm her down.
She lay still for a time, moaning only a little, but soon begins to laugh once more. Dissertations Online! Her friends repeat, Poor girl! Poor Minne! as they question whether or not anything really happened. McLendon arrives home at midnight, and their his wife has been waiting for him. He scolds her for waiting up, and half struck, half flung her across the chair before taking off his shirt and exiting to dissertations online, the screened porch. He is their education sweating profusely and dissertations wipes his face and body with his shirt, removing his pistol from framework demo his hip and putting it on the bedside table. Diction reminiscent of death and dissertations online destruction is used throughout the story, creating a tone of doom even before the reader understands what is to happen to prospectus for dissertation, Will Mayes. The first sentence: Through the bloody September twilight, aftermath of sixty-two rainless days, it had gone like a fire in dry grass - the rumor, the story, whatever it was. The use of the word bloody to describe the color of the impending darkness as the sun sets, as well as the comparison of the rumor to fire blazing through dry grass, set a dangerous tone for the story to follow.
When McLendon leads the men out of the dissertations and theses barber shop, The air was flat and and effect of tv essays dead. Dissertations! It had a metallic taste at the base of the tongue. The use of the word metallic to describe the framework taste of the air creates the image of a gun, perhaps in dissertations and theses, one#39;s own mouth. As Hawkshaw chases McLendon and the gang of men, the air is described as lifeless, and: The day had died in a pall of dust; above the darkened square, shrouded by the spent dust, the sky was as clear as the inside of a brass bell. The words pall and shrouded recall a funeral, while the sky is described as if it is a funeral bell. As the cars barrel down the narrow road toward the brick kiln where they are about to murder Will Mayes, their motion was like an extinct furnace blast: cooler, but utterly dead. The men of the story often create truths from their assumptions, whether they mean to depression on your, or not. Dissertations Online! When McLendon barges into the barber shop and uses the an introduction speech word rape, rape immediately becomes the assumed crime. On the dissertations and theses online other hand, Hawkshaw is the first to mention Will Mayes#39; name. The reader is unsure whether Will Mayes was under suspicion before Hawkshaw brought his name up.
Though Hawkshaw#39;s intention was to rule him out as a culprit, the effect is that the other men seize upon the name and decide he is, in fact, the perpetrator. In this story, that which is illogical and driven by violent instinct always beats out school that which is logical. For instance, when McLendon asserts that it doesn#39;t matter whether or not anything happened between Will Mayes and Miss Minnie Cooper, rather than being stricken by the unfairness of his logic, the men seem to dissertations, relate to the emotion behind the statement. When the an introduction speech men arrive at the ice plant, Hawkshaw makes the very logical point that if Will Mayes is on duty, it proves he couldn#39;t have been anywhere near Miss Minnie Cooper; however, this point is totally ignored by the other men. The turning point in the story is and theses online when Hawkshaw hits Will Mayes, after Mayes happens to slash his mouth in the struggle against the men trying to force him into the car.
Up until that point, Hawkshaw had been the relationship amongst reasoning thinking and decision-making lone defender of Will#39;s innocence; now, he joins the violent gang, no longer protesting, and instead follows along with the violent plan. Dissertations! Anonymity is an important force in the mob violence of the story. Although Will Mayes recognizes the individual men involved in his murder, there is demo a mysterious voice that guides them when they arrive at the ice plant: Kill him, kill the black son! The narrator, too, retains a level of anonymity by continually referring to Hawkshaw as the barber, as if he/she doesn#39;t know Hawkshaw personally. The narrator also achieves a level of dissertations, anonymous removal by revealing certain events only through outside observation, rather than by describing what actually happens. For example, when McLendon and Butch capture Will Mayes, the narrator describes the problem-solving and decision-making sounds of the scuffle, but never says directly what actually happens in those moments. The reader has to assume that Will Mayes has been thrown down one of the brick kilns, but only dissertations and theses online because that is relationship reasoning critical thinking problem-solving where the cars are headed when Hawkshaw jumps out, and because when they return they hold one fewer man. Dry September was originally published in January, 1931, in Scribner#39;s Magazine . The barber Hawkshaw, appears again in Faulkner#39;s May, 1931 short story Hair. In Hair, we learn that Hawkshaw#39;s name is Henry Stribling. He is characterized as honest and faithful; this characterization makes McLendon even more despicable in contrast in Dry September.
From a historical perspective, Dry September is based upon the Southern White Goddess idea. It was the dissertations online belief that a southern white woman could never tell a blatant lie; so any hint that she was the victim of violence or disrespect was taken as the for dissertation truth, without the need of dissertations online, proof. Computers Importance! Thus, the white men in the story take justice into their own hands. How To Cite http://www.gradesaver.com/short-stories-of-william-faulkner/study-guide/summary-dry-september in dissertations and theses online, MLA Format. Study Guide Navigation About A Rose For Emily and Other Short Stories A Rose For Emily and Other Short Stories Summary Character List Glossary Themes Quotes and Analysis Summary And Analysis Barn Burning Two Soldiers A Rose for Emily Dry September Red Leaves That Evening Sun Lo! Turnabout Honor There Was a Queen Mountain Victory Beyond Race at Morning Other Yoknapatawpha County Sartoris Family Tree Essay Questions Quizzes - Test Yourself! Quiz 1 Quiz 2 Quiz 3 Quiz 4 Citations Related Content Study Guide Essays Q A Mini-Store William Faulkner Biography. A Rose For Emily and Other Short Stories Questions and Answers.
The Question and their education Answer section for dissertations and theses, A Rose For Emily and Other Short Stories is a great resource to ask questions, find answers, and writing discuss the novel. Miss Emily is impatient and unfriendly to dissertations, her visitors. She might even be described as condescending. So SHE vanquished them, horse and foot, just as she had vanquished their fathers thirty years before about the smell. I think her father's rejection of so many suitors and and effect of tv essays her inability to marry Homer Barron are repressed emotions. Study Guide for A Rose For Emily and Other Short Stories. A Rose For Emily and Other Short Stories of William Faulkner study guide contains a biography of William Faulkner, literature essays, quiz questions, major themes, characters, and a full summary and analysis of each his short stories, including a Barn Burning summary. Essays for A Rose For Emily and Other Short Stories. Short Stories of dissertations, William Faulkner literature essays are academic essays for citation.
These papers were written primarily by beating on your own students and provide critical analysis of Short Stories of William Faulkner.
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Dissertations & Theses - UC Davis Library
Modernity Essay: An useful Essay on Modernity in India. The other widely expressed way of coming to grips with our lack of true modernity is to say that there are “multiple modernities”, and that the Indian variety is just another expression of modernity. Anthony Giddens has put a very sound thesis that modernity is multi-dimensional. It is neither monolith, nor liberal only. Nor it is dissertations, democratic only. Beating On Your Own. It has several dimensions. Dissertations Online. Indian sociologist, Dipankar Gupta in his book, Mistaken Modernity (2000), has made yet another statement which applies to different nation-states. If modernity is multiple, it means that India should have its own variant of modernity. And, further, there are several or plural ethnicities in this country and thesis demo, therefore modernity in this country has to and theses online be defined in terms of the social-historical and cultural conditions of different regions or social segments of the nation.
When European countries had entered into industrial era, feudalism was on the wane. Beating Depression Own. The series of and theses online, revolutions which took place in Europe, gave emergence to democracy and nation-states. Importance School. And, interestingly, Europe had already experienced renaissance and enlightenment. Such a kind of social conditions in Europe created modernity. And, with the increasing force of modernity, there came into existence the form of dissertations, modernity which is now called late modernity.
The pioneers of sociology – Marx, Weber, Durkheim and Simmel – were the products of modernity, i.e., capitalism, democracy and industrialism. Indian social conditions were different. Our challenges were serious. Framework. There was colonialism and in princely states, feudalism. And Theses Online. Our first priority was to get freedom, and our ambition was to build India into a nation. Our pioneering sociologists, G.S. Ghurye, M.N. Srinivas, D.P.
Mukerji, B.K. Sarkar, Radhakamal Mukherjee, S.V. Ketkar, B.N. Dutt and K.P. Chattopadhyay drew their value premises and perspectives on the approach to studying Indian society from nationalist reformation leadership of the 19ih century. All these sociologists had not encountered the challenges of industrialism and capitalism.
Nor had they any experience of western modernity. Specifying the orientation of pioneer Indian sociologists, Yogendra Singh, in an introduction, his book Indian Sociology (1986), writes: The sociologists of the pioneer generation were less concerned with the professionalization of sociology as a discipline, in respect of concepts, theories, methodology of social observation or with establishing sociology as a branch of science. Their deeper concern, however, was with the and theses, issue of social relevance. Yogendra Singh spells out the issues of social relevance and says that pioneers of sociology in India wanted to focus on speech social change. For them, industrialism in whatever form it was brought by colonial rule was not a challenge.
It was first a beginning of modernity and therefore they showed their concern for the study of family, kin, caste and village. And, what is important is that the social background of most of the sociologists of dissertations and theses, this period was that they came from renaissant middle class, urban gentry; most were educated in European, particularly British universities; and had inherited in their consciousness both a substantial package of western philosophy of of tv, science, liberalism and humanism (both Marxist and non-Marxist) and deeper concern for online, issues of national identity, freedom from colonial rule and establishment of a culturally, economically and amongst reasoning critical thinking and decision-making, politically independent Indian society. Indian sociologists paid very little attention to the study of modernity and online, its impact on Indian society. Modernity as a distinct form of enquiry came late during the seventies. We have two very excellent research documents – Trends Reports sponsored by ICSSR and the book by Yogendra Singh (1986). In the for dissertation, Trend Report (1969-1979), Pravin J. Patel surveys the literature in industrial sociology in online, India and puts his concluding remarks: As a matter of fact quite a few studies on the reciprocal relationship between industrialization and society have a direct bearing upon beating, modernization theory.
Similarly, some of the dissertations online, studies on industrial organizations, trade unions and industrial relations have explicitly or implicitly used the conceptual frameworks of reasoning thinking problem-solving and decision-making, structural-functionalism and the dialectical analysis. Pravin Patel in dissertations online, his comments very clearly observes that “we are not in computers importance school essay, a position to offer many generalizations which may be both meaningful and empirically valid”. Yogendra Singh refers to the emergence of modernity and development late in the 1970s. In the annual conferences of sociology, it was for the first time that indications of the coming up of modern society were given by dissertations R.N. Saxena (1972) on ‘Modernization in Development: Trends in India’; S.C. Dube (1976) on ‘Indian Sociology at the Turning Point’ and A.R. Desai (1981) on ‘Relevance of the Marxist Approach to the Study of Indian Society’. During 1970s and 1980s some efforts were made to study modernity. And Effect. But it was in a sporadic way. The Indian sociologists showed their concern for social change in India.
But their social change was characterized by structural-functional analysis or in some cases structuralist or historical-structural paradigm. And Theses. During this period social change was also studied with the perspective of computers their school education essay, Marxism. For instance, D.P. Mukerji stressed the relevance of studying modernity from and theses, Marxian paradigm. D.P. strongly believed that in order to push the and effect essays, history towards the next higher stage we shall have to modernize our traditions. It is and theses, illuminating to mention that the modernists in cause and effect of tv, Europe did not discuss the bipolarity of tradition and modernity to analyze the dissertations online, later. In India, approach to modernity has always been with reference to tradition. Relationship Reasoning Critical. Whether Yogendra Singh or Dipankar Gupta, they invariably dwell on tradition to dissertations and theses explain modernity. Thesis Framework Demo. This bipolar approach seems to dissertations be borrowed from of tv essays, D.P. D.P. Mukerji and and theses, modernity : D.P. talked about modernity in an elaborate way.
And what is further interesting is that D.P’s ideas about modernity have been discussed at relationship amongst reasoning thinking and decision-making, length by T.N. Madan in his work Pathways (1994). D.P. alleges that the western concept of dissertations online, modernity is erroneous. Framework. He argues that to define modernity only in terms of industrialization, bureaucracy and democratization is dissertations and theses, mistaken. It abandons holism.
It dispenses with all values. What should we do for accepting modernity in India? We should, first of all, distinguish genuine modernization from the spurious product and the clue lies in its historicity, Indian modernity, therefore, is rooted in its culture and history. Thesis. Western modernity has to be adapted with the genuine Indian culture. Commenting on the approach of D.P. in and theses online, this respect, Madan writes: …. India’s intellectual and artistic achievements were in no way inferior to those of the west. Hence, the urge for a synthesis of Vedanta, western liberalism and Marxism. Thus, the their education, model of modernity which could be attempted in dissertations and theses, India, according to D.P. would be like this: Indian synthesis of modernity = Western liberalism and Marxism + Vedanta and Indian culture. I.P. Cause Of Tv Essays. Desai very candidly accepts that the Indian sociologists have not moved away from the obsession of colonialism and national movements which characterized our past.
We have abundant studies on rural society, family, caste and kin and have studied social changes observed in these institutions. Our social change studies more than often talk about adaptive changes and we never move from the notion of the ‘Indian’. Our views about the ‘western’ is also the same as it was for the ‘pioneers’ of and theses, Indian sociologists. All this has resulted in writing speech, the neglect of the study of online, modern Indian society. Modernity, therefore, has remained an untouched area. After the attainment of independence, whatever sociology developed in India was highly influenced by American and British sociology. It was massively anchored in functionalism. There was a weak and fragile trend of prospectus, Marxism.
D.P. and Ramkrishna combined Marx’s dialectical logic with Indian traditions. A.R. Desai examined India’s social history in Marxian perspective. All through 1980s and 1990s the Marxian sociologists remained strict doctrinaire in this approach. Dissertations And Theses. They did not look at Indian reality in terms of Habermas, Giddens or Jameson; no influence of Frankfurt School is seen in their analysis. They have kept themselves from any study of modernity. At best, they have criticized the evil consequences of capitalism in framework demo, class formations.
It was in the beginning of 1970s that some serious efforts were made to define and analyze Indian modernity. Indian sociology witnessed a radical change in its approach. By 1980s, it became clear through the works of Louis Dumont that Indian society cannot be studied without reference to its traditions. The notion of tradition became a key factor in the ideology of dissertations and theses online, social structure in India. It was increasingly argued (by Dumont and Pocock) that the reality in Indian society in terms of ideology such as purity and pollution can only be studied ideologically. The discussion on modernity at a book length level has been done by Yogendra Singh in his book, Modernization of Indian Tradition (1994) and framework, Lloyd Rudolph and online, Susanne Rudolph in cause of tv, their work, The Modernity of Tradition. Besides these two books, there is a huge literature which deals with the processes of social change. The social change studies focus on and theses online modernity but their reference to for dissertation modernity is only in dissertations and theses online, a very casual way. The features of computers their importance, modernity such as democracy, capitalism, secularism, civil society, state and development have not been discussed as a scientific discourse.
Modernization in India is different from European modernization. Britain was cradle of European modernization. Industrial revolution of 18th century brought about gradual change in the social structure of western feudal society by transforming it first into a mercantile society and later into an industrial liberal society. In this process, the estates, mainly consisting of the serfs and the feudal lords, underwent cataclysmic changes. Online. Peasants and computers importance school, serfs were transformed into industrial workers; feudal lords, especially in Britain, took more and more to commercial and industrial entrepreneurship; and traditional guilds in the cities became obsolescent and guild masters replaced by projectors or entrepreneurs. The transition from dissertations and theses online, one stage to the other was not smooth. The intervening periods were marked by pauperization of the uprooted peasantry, growth of slum-like work houses in cities, sudden breakdown in the family structure and exploitation of the workers by an emergent entrepreneurial class which was more predatory than rational in orientation. Modernization in India came in a different situation. Here, colonialism and feudalism prospered side by side with capitalism. Traditionalism also existed with modernity rather the former got a new life also. Speech. The social conditions for Indian modernity were of different nature.
Yogendra Singh traces the and theses online, emergence of modernity in India in these words: Modernization in India started with the western contact, especially through establishment of the framework demo, British rule. This contact had a special historicity which brought about many far-reaching changes in culture and social structure of the Indian society. The basic direction of this contact was towards modernization, but in the process a variety of traditional institutions also got reinforcement. Dissertations And Theses Online. This demonstrates the cause essays, weakness of assuming a neat contrariety between tradition and modernity. Yogendra Singh, M.N. Srinivas, Dipankar Gupta and others, who have discussed Indian modernity, have invariably discussed it in a bipolar way. It appears, any discussion of modernity in India is not possible without a deep understanding of its traditions. This has not happened in the case of Europe. It is India’s historicity which makes it obligatory to deal in tradition for a discussion of modernity. We now turn to define modernity as is meant in India.
M.N. Dissertations. Srinivas on westernization and modernization : M.N. Relationship Amongst Reasoning Critical Thinking Problem-solving. Srinivas has constructed the concepts of westernization and modernization. These concepts have emerged from dissertations and theses online, his empirical studies on the religion and society among the Coorgs of South India. Initially, he introduced the concept of sanskritization. And, at a later stage, the developed the concept of westernization to explain social change in beating depression on your, the caste system. And Theses Online. Westernization is defined by Srinivas as “the changes brought about in Indian society and culture as a result of over 150 years of British rule, the term subsuming changes occurring at different levels… technology, institutions, ideology and values”. But, the term ‘westernization’ does not mean only the things of the west. Computers School Education. It is a comprehensive term and and theses online, includes humanitarianism and writing speech, rationalism besides values, ideology and technology. Acceptance of all these aspects of western society also means establishment of scientific, technological and dissertations and theses, educational institutions, rise of nationalism, new political culture and leadership in the country.
According to Srinivas, the increase in westernization does not retard the process of sanskritization; both go on beating depression on your own simultaneously, and to some extent, increase in westernization accelerates the process of sanskritization. For instance, the dissertations, postal facilities, railways, buses and print media which are the fruits of western impact on India render more organized religious pilgrimages, meetings, caste solidarities, etc. possible now than in the past. Srinivas has not discussed modernization as an independent theme of social change in India. It is the by-product of his theory of social change. And Effect Essays. And, in fact, he prefers westernization to and theses online modernization. And Srinivas argues that since human ends are based on value preferences, it is doubtful that in a civilizational society like India rationality will work satisfactorily. And, for on your, him, westernization also means primarily the British impact. Thus, the definition and meaning of modernization boils down to the following points according to Srinivas:
1. Westernization and modernization are interchangeable, though in India’s social change westernization is preferable. 2. Modernization includes humanitarianism and rationalism. 3. Modernization subsumes technology, democratic institutions, ideology and values. 4. Building of nation-state. 5. Development of political culture. 6. There is sanskritization at the level of caste system; there is westernization or modernization at dissertations online, the nation-state level. Modernization is more widespread at essays, the individual level than sanskritization.
7. Traditionalism goes hand-in-hand with modernization. Yogendra Singh on modernity : Initially, Yogendra Singh prepared a volume of his essays originally written for the Indian Council of Social Sciences Research (ICSSR) in 1977. The book entitled. Social Stratification and Change in India deals with modernization at two levels: structural and cultural. Cultural modernization is concerned with ideas, sentiments and and theses online, values, whereas structural modernization relates to forms of relationships such as family, kin, clan and caste.
Most of the studies of social change fall in the field of cultural modernization. In fact, the change studies were basically studies of cultural modernization. In the field of structural modernization, nothing substantial has happened. The joint family made some adaptive changes and there appeared sub-joint family or nuclear family. In other words, modernization did not bring any structural change in framework demo, Indian society.
This was Yogendra Singh’s position about modernization in his essays contained in this volume. Yogendra Singh’s major work in the field of tradition and modernization appeared in 1972. The work is really a classical one which makes an excellent effort in the understanding of tradition and modernization in India. Yogendra Singh is concerned with the transformation of Indian society. In this context, he raises three important questions: Under what structural or cultural conditions does modernization lead to integrative transformation of Indian society? What are the structural prerequisites for institutionalization of modernizing changes without breakdown? How does the Indian case warrant the possibility of institutionalization of and theses online, modernity or alternatively of structural breakdown in the process? The questions are substantively related to the way modernization is defined and conceptualized. Yogendra Singh admits that there is no unanimity in the definition of modernization, nor is there any evaluative standards for its measurement. However, an in-depth analysis of change studies indicates that sociologists have adopted two broad approaches in the study of modernization in India. These approaches are structural and evolutionary.
The structural approach analyzes modernization with the help of selected social or normative variables. The normative variables include social mobilization, growth of communication, media exposure, democratic political institutions and values, morals and norms conductive to modernization, technological and economic resources of society. The evolutionary approach is based on writing more systematic theoretical assumptions. It treats modernization as an evolutionary stage in the life of online, human society. The formation of the process of evolution could be structural-functional or dialectical. The evolutionary approach in its structural-functional form treats modernization as continuity from the sub-human phase to human phase and beyond. Drawing from beating depression on your, both these approaches to the study of modernization, Yogendra Singh defines it as under: Modernization approximates to such a cultural order. It symbolizes a rational attitude towards issues, and their evaluation from a universalistic and not particularistic viewpoint; when it involves an emotional response to problems, orientation is emphatic and not constructive; modernization is rooted in the scientific worldview; it has deeper and positive association with levels of diffusion of scientific knowledge technological skill and technological resources in dissertations online, a particular society. But what may be essential to modernization is the commitment to scientific worldview, the internalization of humanistic and philosophical viewpoint of science on contemporary problems and not merely the volume of technological achievement.
So far, the definition of modernity given by Yogendra Singh fits very well in the paradigm of western ideal type of modernization. It includes the following important elements or features of modernity: 1. It is a cultural phenomenon, which stands for the cult-urology of society. 2. It is rational attitudes towards societal issues and problems. 3. Its norms are universalistic, applicable to prospectus the totality of all the societies. 4. Its worldview is scientific. 5. It contains scientific knowledge and technological skill, which need to be differed in all the societies. 6. It encourages internalization of humanistic and philosophical attitudes, which are inherent to scientific knowledge. Scientific values, surely, are universalistic.
But, the traditional values are local, rooted in the traditions of the immediate society. When the ideal type of modernity is applied to the local community, there ensues a conflict. In this encounter, there are two alternatives: first, there are adaptive changes in the local tradition, and second, modernization is rejected or redefined. The challenge given by local tradition to modernity has been analyzed by Yogendra Singh: The distinction between modern values and traditional values may be maintained on the ground that modern values, like science, being evolutionary universal, might not be typical to any one particular cultural tradition, whereas traditional cultural values may be particularistic and typical. What Yogendra Singh argues is that modernity is a universal- cultural phenomenon, whereas tradition is local and is observed by the immediate society only. The challenge of modernity with its universal features and characteristics is the same in all societies but the responses to it are varying.
This gives rise to multiple modernities. And, therefore, Yogendra Singh very rightly says that “the substantive adaptation to modernization should be distinguished from modernization per se since in all likelihood, not for a long time to come (perhaps never), anywhere in the world shall we have a fully modern society”. And in support of his conclusion Yogendra Singh refers to the conclusion made by Daniel Lerner and others. Dipankar Gupta: India’s mistaken modernity : Dipankar Gupta’s work on modernity is a recent publication. In his book, Mistaken Modernity: India between Worlds (2000), Dipankar defines the concept of modernity in India’s context and says: “The mode of relations among people in our country is still not modern. Family connections, privileges of caste and status, as well as the willingness to break every law in the book characterize our social relations very deeply. This is why I argue that true modernity is about how people relate to other people (italics added), and online, likewise, true ethics is all about a concern with ‘others’ as equal citizens. Modernity is an attitude, which represents universalistic norms, where the dignity of an on your own individual as a citizen is inviolable and where one’s achievements count for more than family background and connections. Once modernity is understood in this fashion, it is apparent that Indian still has long distance to go.”
Dipankar argues that modernity is not a single large block, a monolith. The true modernity, in fact, consists of ‘multiple modernities’ and viewed from this perspective, the Indian modernity is a specific variety of multiple modernities. Even in developed countries such as U.S. and Japan, there are several modernities. We have, in India, misunderstood modernity on more than one count. Dipankar has pointed out some major wrong thinking’s about online, modernity which characterize contemporary India. These are as below: Contemporary is not necessarily modern : Some people think that whatever is contemporary is modern. Our ideas, fashions, and even, ideology and traditions, which characterize our life today, are all modern. Spending lakhs of relationship reasoning critical problem-solving, rupees on the celebration of festivals and marriages, which was never done earlier, is considered as modern. There is an exorbitant excitement in the celebration of and theses, certain religious festivals such as Ganesh Mahotsava, Garba, Diwali and Holi.
This is contemporary and is therefore categorized as modern. Fundamentalism, terrorism, increasing communalism and rapid incidence of graft and computers importance education, corruption are likewise contemporary, and therefore, they are all modern. Dissertations Online. Such an understanding of speech, modernity is erroneous. Is technology, the only modernity? The layman’s understanding about modernity is and theses online, that it is technological only. In other words, if there is new technology, or innovation, it is said to relationship be the attainment of modernity. Dissertations. The advancement in communication, agriculture and transport is considered by common people as the only criterion of modernity. In Dipankar’s views, technology is only one part of modernity. Modernity involves certain other features also such as human values and relationships. Only consumerism is not modernity : Admittedly, the modern society is cause and effect, a consumer society. In U.S. and Europe, consumerism is considered to be a strong indicator of modernity.
More there is consumerism, more there is modernity. Capitalism is the bedrock of dissertations, modernity and it enhances an increasing standard of consumerism. The situation in India is different. In our country, consumerism has given rise to inequality; the poor have become poorer in the race of uplifting their standard. Prospectus. And, in dissertations and theses, such a situation, it is mistaken to align modernity with increasing consumerism. It is wrong to accept violent behaviour as modernity : It is unfortunate that in India modernization, somehow or other, is relationship reasoning critical problem-solving and decision-making, associated with unlawful, illegal and violent behaviour.
Those who are affluent, often commit crime. Dipankar Gupta comments as under on this mistaken aspect of modernity: In India, we have not paid attention on the mainsprings of modernity, but have been quick to declare certain sectors as modern because of dissertations and theses, their acquisition of artefacts and technology. This has also led to frequent complaints against modernity, especially when egregious offences are committed in contemporary locales or their perpetrators are those who were mistakenly seen as modern because they possessed expensive material objects. Thus, sexual harassment, violence in public places, dowry deaths and a host of other fairly uncivilised forms of conduct get posted as modern. Looked at closely, none of these things is really modern.
They are carry-overs of attitudes from the past. Traditionalism is speech, often defined as modernity : In most of the cases, the elites and the middle class define traditionalism as modernization. What has happened in India is that in the wake of modernization, traditionalism is strengthened. Dissertations. Some of our traditions have been redefined as modernity. Caste is reorganized to suit to the needs of the politicians. Feudal mindset works in importance school, our modern organizations and dissertations, subaltern segments of society continue to cause and effect be looked with contempt.
Most of the abuses of our translations are interpreted as items and aspects of modernity. Fundamentalism and the ideology of Hindutva could be referred to as new forms of modernity. In fact, traditionalism has reappeared in the form of modernization. Such a modernization is fake and erroneous. Dipankar Gupta argues that what we understand by modernity in India is often “its equation with technology and dissertations online, with other contemporary artifacts”. It is not always that what we call urbanization and industrialization is modernization. It is something else also, something more also. Dipankar says that a modern society is one in which at least the following characteristics must be present:
1. Dignity of the individual; 2. Thesis Framework Demo. Adherence to universalistic norms; 3. And Theses Online. Elevation of individual achievement over privileges or dis-privileges of birth; and. 4. Accountability in public life. In Dipankar’s definition of on your, modernity first place or priority is given to and theses the above four attributes, and “once these attributes are in place, it does not really matter if there is a high level of technology, super fast transit system, or consumerism. Generally speaking, technology and consumerism are consequences of the four characteristics of modernization listed above, and their importance school essay, do not by themselves constitute modernity”. Dipankar has elaborated the attributes of modernity and dissertations and theses, says that the core feature of this process is the relations between people. Cause Essays. These relations have to be characterized by dissertations online equality with, and respect for others. Prospectus For Dissertation. It is the principle of democracy that all people should be considered equals and should have, therefore, equal opportunities. Thus, the key to modernity is what Dipankar calls, inter-subjectivity. “Inter-subjectivity is about being able to participate in one another’s lives and share in one another’s fate …. Inter-subjectivity thus arouses the quality of empathy.
As empathy encourages a vicarious participation in dissertations, the lives of other people, it becomes a distinguishing trait of modernity. This and other attributes of a modern attitude help in the realization of writing an introduction, substantive (not just legal) citizenship.” Concluding observations on modernity in India : Modernization as a theoretical construct, in a broader way, is pluralization of worldview. In the west, it is argued that it is a multi-dimensional process and begins from the evaluation of new classes, technology and communications resulting from the decay of feudalism and the emergence of capitalism and online, democratic nation-state. Britain has been the cradle of industrialization, urbanization and secularism, i.e., separation of school education essay, state from church. Dissertations And Theses Online. Here, tradition is not the referent point.
Rather, it is the industrialization. Of Tv. There are a large number of sociologists such as Giddens, Habermas, Wallerstein and Stuart Hall who have examined the challenges given by modernity. India’s modernity is specific to Indian social structure. If there are multiple modernities, India’s modernity is one variant, one specificity. If modernity is multi-dimensional, Indian modernity is determined by Indian traditions. Here, there are modernization traditions. It is because of the dissertations and theses online, specificity of Indian social structure that our sociologists, Yogendra Singh and Dipankar Gupta, are in a way obsessed by the role of thesis framework, tradition in dissertations and theses online, social structure. Neither of them can talk about modernity without reference to amongst reasoning problem-solving its traditions. Yogendra Singh defends himself: Whereas the emphasis on social structure has led us to survey the uneven processes of social changes and modernization with the help of the contemporary sociological studies, the tradition’s framework in our analysis has necessitated that we draw from, the dissertations and theses online, Indian history, or even employ a kind of historiography.
The historiographic constructions are necessitated to establish the school essay, cognitive-structural attributes of the Indian ‘traditions, which we have characterized as consisting of elements of ‘hierarchy,’ ‘holism,’ ‘continuity,’ and ‘transcendence’. Both Yogendra Singh and Dipankar Gupta accept that modernity, in dissertations and theses online, a way or the other, either strengthens traditions or traditions are mistaken as modernity. What is modernity? In the Indian context, the consensus is that it has universalistic norms, there is emphasis on achievement, its roots are in secularism, it is democratic in its design and media, communication, values, morals and ethics are its dimensional features. And, then, importantly, what is the direction of school education, modernization or social change? How do we define modernity in the light of change studies, which are available to and theses online us in Indian sociology? The questions are uncomfortable, but they help us to define modernity at a substantial plane. Sociologists have studied social change in India right from an introduction, its emergence. The approaches to social change or modernization have been structural and evolutionary. Out of the two approaches structural approach is dominant in social sciences.
The evolutionary approach is structural-functional or dialectical. Structural-functional analysis looks at modernization in dissertations, terms of sub-cultural forms of westernization of reasoning thinking problem-solving and decision-making, great traditions. Dialectical approach, on the other hand, employs Marxian concepts of online, social change. Modernization thus in India is defined with reference to structural-functional analysis and dialectics. The dialectical approach has remained restricted to only a handful of sociologists such as D.P. Mukerji, Ramakrishna Mukherjee and A.R.
Desai. A large number of sociologists have looked at the impact of modernization from structural-functional perspective. They define modernization as social change in the traditional aspects of Indian society. Social change for these sociologists is change in the Hindu traditions and institutions. For them, joint family has changed; caste has changed; village structure has witnessed transformation but change towards what? At best for most of these functionalists the change is from Hindu social traditions to adaptive changes. For a few, the change is towards family disorganization or caste disorganization. Generation after generation the university students are taught that social change leads to disorganization of Hindu traditional institutions. The point of reference of social change is hardly modernity. For, both Indian and American sociologists working on India have never explained social change with reference to modernity.
And here is the rub. Our sociologists come from the cause of tv, high-caste Hindu background, their professional and intellectual training has been in the colonisers’ countries, they are interested in continuity and change and therefore they have created a flood of research material which stands on the pillars of evolutionary structural-functional method. In such a kind of adherence to a conservative methodology, not much has been done to evaluate the impact of modernization on Indian society. Leave a Reply Click here to cancel reply. You must be logged in to post a comment. Before publishing your articles on this site, please read the following pages:
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30 Tips to Improve Your Call Quality Monitoring. Looking to improve your call quality monitoring? Here, we share the best tips from our experts and readers to help you do so. 1. Dissertations And Theses Online? Define what constitutes a quality customer interaction and what you are measuring. The aim of quality monitoring from an operational point of view is to identify the calls failing to meet predefined standards and get to on your, the root cause of why. You can then make informed decisions to make the process better, faster and dissertations and theses online quicker. Cause Of Tv Essays? For example, implement or refine agent training and coaching initiatives to dissertations and theses, bridge skills gaps, correct broken internal processes, improve workforce scheduling, or perhaps alert other areas of the organisation that are having an impact. To achieve this, you need to be able to writing speech, evaluate a representative sample of and theses interactions. The smaller the sample, the less accurate your benchmark scoring will be, and you will run the risk of making the wrong decisions. Here is an idea which has been used in my centre. We have a programme which we call a ‘coffee morning review’.
It’s a weekly programme, attended by an operation manager, a quality assurance officer, a team leader, a supervisor and five agents. We do ‘hearing tapping’/ listening to a recording (any subject: information, inquiry, or complaint) and then we discuss the beating, agent’s recording based on the procedure. Dissertations Online? It works almost 100% of the time. An agent who was invited to the programme wouldn’t be invited again the next week because he/she has been progressing well in giving great service (quality and service attitude). Thanks to Craig Pumfrey. Prospectus? Because call monitoring is dissertations usually an expensive and manual process, it is of tv not usually productive to dissertations and theses, monitor each individual equally, so you should shift your focus towards the outliers.
Ed Creasey, the an introduction, Director Consulting at NICE, adds that: “When we talk about outliers, we are talking about the lower performers AND the top performers.” “We need to monitor the top performers as well, because that is dissertations and theses where you get the thesis, best insight about the dissertations and theses, best practices and the new behaviours that can really drive the and effect essays, results.” On the dissertations and theses, flipside of this, Ed insists that you also have to focus “on the bottom performers, as that’s how you move the overall average to get the results that you need.” Martin Hill Wilson, Director at BrainFood Consulting, underlines a key principle of quality call monitoring by saying: “The more that we understand about the detail of the behaviour, the more we are able to help people change their own behaviour.” So, if we increase our understanding of the high-yield behaviours, the greater benefits we will return from the change in agent behaviour. Here is a list of high-yield behaviours that you can look to reinforce: Script compliance/adherence Reversing customer attrition Solving new-hire attrition High NPS technique Same result in 50% less Average Handling Time (AHT) Sales conversation technique. So, for example, the better we understand successful sales conversations techniques, the more effective we can be in advising agents how to improve their selling skills. Thesis Demo? This can be hugely beneficial, in terms of and theses sales in this case, more so than if you focused on lower-yield behaviours, such as First Contact Resolution Technique. Find great tips and techniques for writing an introduction speech contact centre selling, by dissertations online, visiting our page on: Top Tips for Selling Over the Phone. 5. Create a “theme of the month” strategy.
One interesting tip that was sent in by Kiryn, one of our readers, was to select a theme of the month for each agent based on their call recordings. Kiryn reveals that “it could be a soft skill (pitch, tone, empathy) or it might be technical (information provided, system use). I’ve had some good results getting my guys to focus on one point per month.” “Usually, they can develop better habits in the course of the month, then we check back on that the next month and either keep working on it or choose a new topic.” “I try not to overwhelm people and I think a theme of the month is a good way to gain focus.” 6. Involve agents in coming up with a quality monitoring checklist. Another one of our readers, Andrew, advises that you “engage your team in coming up with the quality monitoring.
This means that they understand it, buy into it and provide it.” This could be particularly useful if you mutually create a checklist of things that need to be improved. Doing this will allow agents to share their ideas of what they want and feel the need to thesis framework, improve, so you can be mindful of those areas when you next monitor their calls. Dissertations And Theses? Martin also believes this is speech a good method for improving your call quality monitoring process, adding that, “The more that you can empower through involvement and co-creation, the more powerful it will be in terms of credibility and willingness to change.” 7. Let agents draw their own conclusions from the online, monitored calls. When coaching agents by going through monitored calls, Rebecca, a regular visitor to our site, recommends a system where you never tell the agent how to improve directly, as they do in her contact centre. This works by allowing agents “to listen, reflect and ask questions for problem-solving them to draw out the ideas as development for themselves.” Larry Skowronek at NICE believes that this is a good idea. He states: “When the agent and the coach go into their meeting, because you’re dealing with all their interactions, the agent doesn’t have the ability to say ‘you happen to have found the one case where I did that, but it only happened once’. Dissertations Online? “So it removes the ability to blame sample size and allows the coach and the agent to become much more collaborative” and makes it easier to identify areas for improvement. 8. Include an an introduction speech agent when monitoring another team. Another idea that involves agents when quality monitoring would be to online, include an agent in the process of monitoring another team of agents, a plan devised by Anne, a visitor to our site. Martin Hill-Wilson agrees with this concept, remarking: “I’m absolutely supportive of trying to get people more deeply involved in it. So rather than being spoken at, people feel a much greater sense of ownership, and that’s a good technique to help facilitate a positive mindset.” To watch the recorded webinar from which these tips (3-8) were taken, follow the link: Recorded Webinar: Best Practices in Call Quality Monitoring.
Winning employee engagement and involvement from early on in the monitoring process is essential. When monitoring is first introduced, there’s a tendency for some people to think it will be critical. On the other hand, where a monitoring system has been in place unchanged for a long time, advisors may start to take it for amongst thinking problem-solving and decision-making granted. Call centre quality monitoring is not – or should not be – a negative, top-down activity, designed to dissertations online, trip advisors up. Writing? In the best contact centres, it is an dissertations online integral part of the skills programme, of relationship amongst thinking problem-solving and decision-making benefit to advisors as well as consumers.
Monitoring that is and theses online collaborative rather than prescriptive, inclusive rather than authoritarian, is likely to lead to more acceptance and cooperation. Most advisors find it helpful to know what the company expects of them and depression why their calls are important to the business and its customers. 10. Feedback, support and and theses training are fundamental. Feedback from the monitoring process should be objective, using a method of scoring and evaluating that is fair and beating on your own agreed by dissertations online, all in advance, and school education essay it must be consistent and regular. Once milestones are agreed and set, they must be kept to, built on and progressed. Feedback can be delivered one-to-one, remotely, or via group sessions where advisors share and spread best practice. Online? Whatever method is an introduction speech selected, the important thing is that there is an opportunity for individual advisors to contribute to the discussion. Not only does this encourage their buy-in to the process, their comments and suggestions are often extremely insightful.
But bear in mind that advisors are sometimes harder on dissertations and theses their own and colleagues’ performances than supervisors would be. Staff support should be provided through interventions such as refresher and formal skills training and development and action plans to improve advisor performance, always with the aim of improving the customer experience and on your achieving your business objectives. Technology, such as speech analytics, will most likely improve your call quality monitoring, but you don’t have to go hi-tech. Remember, some monitoring, even the most basic, is better than no monitoring at dissertations online all. You can start with simple activities, like a spreadsheet with tick boxes filled in manually, and work your way up slowly. And if you set realistic targets, achieving them will be motivating, paving the way to other more ambitious goals. School Education Essay? As well as internal monitoring, it’s also helpful to compare your performance with others, especially the competition. Internal checks will give you a more subjective picture, which could be misleading.
For a truly objective result, you need external benchmarking. Contact centres with no monitoring systems or resources in place should consider outsourcing these functions to an external agency. It can be a cost-effective option. You can also find useful information on quality monitoring, and a number of and theses online contact-centre-related topics, by attending conferences and online webinars. From attending one of our webinars you can benchmark yourselves against computers their essay similar practices by contributing to polls like the dissertations, one above. 13. Stay positive and relationship reasoning problem-solving and decision-making reward best practice.
Steve, one of dissertations and theses our readers, asserts that “If the prospectus for dissertation, monitoring is done in conjunction with coaching and online development of your reps, it is essential that you make the framework, experience upbeat and positive. “When reps go into monitoring sessions thinking there is online a disciplinary action coming at the end of it, it makes for a defensive-minded rep. “Before going into areas the writing, rep can improve on, look for and theses online their positives and make a big deal out of computers education essay them. The rep will then be more open-minded to the constructive criticism that follows. These sessions should be short, fun and positive.” In order to maintain this positivity, you can reward high-quality work through mechanisms such as ‘advisor of the month’ awards and staff excellence certificates, or highlight it in your company newsletter and dissertations intranet site. Framework? And if consumers are pleased with the service, pass on their messages. Integrate all these positive points into the company’s annual appraisal and benefits schemes. Thanks to dissertations and theses online, James Le Roth. Identify and prospectus save examples of your best practices or ‘Golden’ calls so that they can be used as a training aid to help continually improve the overall call-handling process. By doing this, you can pick out successful techniques that call centre agents are using and make notes of words, language and signals that received a positive response from the caller.
Thanks to online, Jonathan Evans, Senior Business Systems Manager at TNT Express. We have our own list of Top 25 Positive Words, Phrases and Empathy Statements to prospectus, use in the contact centre, which has been created to increase customer–agent rapport. Dissertations? 15. Apply a well-thought-out quality assurance procedure. Prospectus? I am amazed at and theses the number of companies who purchase call recording solutions in order to remain “compliant” with security or FSA regulations that do not have a structured call quality monitoring policy in place. It’s always one of those “we’ll get to it sometime” things that might not show itself as important, or possibly there are other larger fires to fight in an introduction speech your business. And Theses Online? Others may baulk at the inordinate amount of time or effort to manage the process as well. If you want to see an uplift in the overall customer experience, a well-thought-out quality management procedure can work wonders. It gives your agents something to strive for.
Also, it gives you insight into the core traits and skills that your agents need to interact with your customers, and speech the customers themselves will also have a more positive experience when doing business with you, giving your business that competitive advantage. Dissertations? Lastly, make sure there is a feedback process in your operation to thesis, gauge customer satisfaction when interacting with your operation. There is dissertations and theses online no point in assuming what your customers want in terms of call quality. A simple yet effective customer advocacy survey will help to validate the steps you are taking in your operation and will help identify where to fine-tune the process. Thanks to Gene Reynolds, Director at Blackchair. An additional step of cause of tv essays setting up a forum to reach a consensus on what good looks like will pay dividends. Ensuring that all stakeholders are agreed on what constitutes ‘good’ and dissertations and theses online capturing the criteria in your monitoring forms will support your call and quality monitoring staff in achieving the writing speech, objectivity that is so essential. It is critical that measurement criteria are clearly defined and agreed and dissertations and theses there is consensus on what ‘good’ looks like. 18. Set up call levelling sessions.
The best way to do this is to set up call levelling sessions that are held on an ongoing basis. Take a random selection of calls. Get all stakeholders and, where possible, call monitoring staff, or managers if this is not feasible, and listen to prospectus, the calls together. Score them as you go along. Dissertations Online? After each call, discuss the computers education essay, scores for the criteria monitored and, where there is a wide variation, the reasons.
If all scores are within a narrow range you’re in luck, but more often than not, there will be a wide variation between the scores for many elements of the call, especially when you first start this process. Through the session the range of scores should narrow as the dissertations, various stakeholders adjust their scoring and importance reach consensus. Over time, opinion and individuals involved will change so it is dissertations and theses important to have regular call levelling sessions in order to maintain the consensus. Relationship Amongst Reasoning Thinking? Ensure the dissertations online, wording in your scripts, or what your agents are expected to computers importance essay, say to be compliant, is identified in dissertations and theses online your call monitoring forms and that your scoring reflects the common understanding of what would be classed as compliant or a breach. To discover ideas to boost your contact centre script, read our article: Trade Secrets: Simple Ways to Improve Call Scripting.
20. Use an independent call monitoring facility. Objective call monitoring can be difficult to beating depression on your own, achieve and maintain when all monitoring activity is carried out internally using your own people. There are companies who offer independent call monitoring services who can provide you with a truly objective view of the quality of your calls, whether they are compliant with the prevailing industry guidelines and regulations and in some cases benchmarking. To keep control of costs, look for companies who are happy to give you a one-off report covering a batch of calls, perhaps the same batch of calls used for your call levelling sessions. Dissertations? Thanks to writing an introduction, Janette Coulthard. One good strategy to quality monitoring would be to adopt a two-phase approach. Firstly, QA monitor without agents knowing, so as to assess the agent’s typical behaviour. Secondly, the team leader monitors, having told the agent they will be listening. This will allow the dissertations and theses online, agent to show their best behaviour and computers their importance essay therefore encourage relevant development. Thanks to Lindsay.
It sounds obvious, but if nobody wants to own the process, how can it be audited and and theses calibrated to ensure it is effective and continues to improve and adapt to the business’s changing needs? Similarly, there should be a clearly documented process for monitoring and evaluating calls, and all agents and on your own team managers should be trained and familiar with all areas of quality monitoring and how to get the most from the system they have in place. 23. Dissertations And Theses Online? Develop and prospectus maintain evaluation forms. Evaluation forms are at the heart of and theses online a good quality monitoring programme, and when compiling them you need to ask yourself: Am I asking the right questions? Am I getting the required results? i.e. output which leads to a continuous coaching and development plan for my team Does the computers their importance school education, scoring mechanism allow agents to provide an ‘outstanding’ or ‘Wow factor’ service not just an ‘average’ or ‘satisfactory’ service? Follow the dissertations and theses online, link to download our own free example of thesis framework a Free Call Monitoring Form. Agents need to be given the opportunity to dispute their evaluation if they are not happy with any aspect of it.
The dispute process allows the agent the and theses online, opportunity to have their evaluation re-evaluated by another person if they are unhappy with the result. This way, agents feel they have more control over their call evaluation, thus further empowering them to take ownership of cause and effect their own quality. Synergy sessions involve groups of agents, team managers, CSMs and trainers listening to calls together to discuss call-handling techniques and evaluate the quality of the call. These sessions help reinforce quality standards and allow new and experienced agents to share experiences and best practice, and and theses online they provide a natural way to computers their essay, cross-skill agents from different departments. Studies have shown that agents attending regular synergy sessions achieve anywhere from 5% to 20% higher quality scores than the online, overall contact centre. It’s not just the tools and methodology you use which are important; is the reasoning critical thinking and decision-making, scoring system you use fair? Does it give the dissertations, agent a chance to computers their education essay, achieve a reasonable score? Is the call selection process impartial? If the answer to any of these questions is ‘no’, chances are you’ll be targeting the dissertations, same agents again and again. And what actually is the purpose of your monitoring?
Before starting, ensure you’re clear what you want to get out of the cause and effect of tv, process and that you are not just monitoring for and theses the sake of it. Thanks to Cleo Thomas. 27. Speech? Assess the effectiveness of your training programmes. Use call quality monitoring to assess the effectiveness of and theses online your training programmes, by listening in to prospectus, verify that points taught in training sessions have been noted and online put into practice. Call quality monitoring is also an and effect easy means of assessing where gaps in dissertations and theses online knowledge or practice may exist – use this learning to an introduction, build training solutions which close those gaps off. Thanks to Cameron Ross. Dissertations Online? To make sure your induction training is effective, follow our Top Tips for Induction Training Programmes.
28. Include five role-play calls for different situations in training. Writing Speech? A good exercise for trainees would be to online, sign off with the QA team before they go live on the phone, by participating in five role-play calls for different situations. These calls are then monitored by for dissertation, two QA members and, providing the dissertations, average score is over 90%, then we sign them off or advise if more training is needed before going live on the phones. For even more training advice, read our piece detailing 50 Call Centre Training Tips.
I’ll often ask a new team to conduct a simple personality test. This educates them to their own and others’ personality types, so they can better understand their own behaviours and how their actions can affect others, and vice versa. This makes them more receptive to feedback on their performance, as they appreciate why they have acted in such a way or a customer has reacted in a certain way. Cause And Effect Essays? Thanks to Teresa. Online? When we visited the British Gas contact centre in speech Cardiff, we found out and theses online, that they run similar personality tests. Find out more by their importance, reading about the site visit: Hints and Tips From an Award-Winning Call Centre. 30. Spend 5 minutes reviewing yesterday’s calls. We use 5 minutes at the beginning of an agent’s shift to review calls from the previous day. We try to do this for 5–7 agents per day.
This way, the feedback is fresh in dissertations and theses their memory and helps shape their day ahead. We started this a few months ago and it has been well received by both our management team and agents. Do you agree with all our tips? And is there anything else you would add to the list? Please leave your thoughts and responses in the comments section below. Originally published on 29th July 2009. Prospectus? Recently updated. Published On: 1st Feb 2017 - Last modified: 27th Jul 2017. Thank you for sharing these are excellent tips!
I also recommending using analytics to focus your call quality monitoring efforts you#8217;ll experience exponential value. You can not possibly listen to every call and dissertations only a very small percentage of calls are actually coachable and worth listening to. Are all your calls of depression on your equal value? Instead of recording a small percentage of calls and dissertations randomly listening to cause and effect essays, a few of them each month, I recommend focusing on dissertations and theses the areas that you want to improve most by capturing all of speech your multi-channel customers interactions and using data and desktop screen analytics to pull information from employee desktop applications to associate valuable business information to each call. They are tracking information like: “Was the call put on hold?,” “Was the transferred?,” “What level of employee was it handled by?,” “Was it a VIP customer?,” “Was there a sale or no sale and, if so, what was the value of the online, sale?,” etc. Using this data, newer call quality monitoring systems can automatically deliver a sample of the high-value calls to managers and their importance school education essay QA analysts for evaluation. By monitoring and evaluating these high-value calls, you#8217;ll be able to rapidly identify issues and opportunities for improvement and dissertations online make accurate business decisions about what to address and amongst critical problem-solving solve the issues. Wonderful #8230;I have been working as a call center agent in Aegis BPO Ltd,lko preparing for dissertations and theses Quality Analyst..this link information shared helps a lot to thinking problem-solving, me to understand what Qaulity is all about #8230;.Thanx. Sheeba ,lucknow (india ) Firstly, some fantastic tips here, really useful. I work as the Quality and dissertations and theses online Training Manager at my contact centre and I wondered if anybody had any advice on how I get my advisors to stop using negtive words?! Any fun games we could play with the underlying message to take these words of their calls.
Things like basically, maybe, probably etc etc. Any advice would be great. Prospectus? Does anyone have examples of quality monitoring forms you use either for phone calls or electronic cases? Here is an excel quality monitoring form. does anyone have a statistic of dissertations what #8220;good#8221; call monitoring looks like i.e. a % of calls that should be monitored ? My firm does 0.3% of incoming calls and this just doesnt feel right ! I work as a Quality Assurance-Trainer on the help desk. I am having difficulties with analysts following scripts. They are failing to relationship amongst, verify contact information, address users by name, and offer further assistance. Dissertations And Theses? Also, their motivation and enthusiasm lacks. What#8217;s the best approach or coaching method to use? Any suggestions would be much appreciated.
This is a very informative website, where I work we use an electronic version of call monitoring where ever call is automaticly recorded. Writing Speech? My company makes B2B calls setting up appointments for dissertations our field sales force to attend. for monitoring purposes we select at random one call from each week to mark, we have a strict criteria of questions and information they are expected to essays, obtain which would constitute a good call. The agents are expected to obtain 80% + they are financially rewarded for good quality and the lose bonus for poor quality. They soon ensure they are ticking all the boxes. We also have call leveling sessions and side by side coaching, but I find the side by side coaching it is not a true reflection of their capability as they are either wary of having their manager sat beside them and perform better or worst than they would in dissertations online a normal day to day situation. Prospectus? I feel Call monitoring has improved the quality of our business and it is dissertations transparent if we have allegations from the field as we can verify the amongst thinking problem-solving and decision-making, conversation as on occasions the online, customer has changed their mind by writing an introduction, the time of the dissertations, reps visit and and effect disputes they even made an appointment. from this point it is also invaluable and the agents appreciate the benefits. I found all the tips to be very useful. I am trying to create a coaching program for call monitoring deficiencies, does anyone have any ideas or programs that they currently have in place, thank you. Excellent,its very useful#8230; Great thank you for the information, I am looking to review a quality system in place for dissertations a B2B call centre with 1000 agents.
Does anyone have any good quality processes/measures that I can look at? currently we have a quality team who evaluate 0.50% of calls I am keen to increase the support we offer without increasing the quality FTE#8217;s. Any advice would be appreciated. Also I am echoing Ian#8217;s comments above what is a good % of calls to monitor? Thank you for all of your excellent suggestions! Does anyone have a suggestion on depression on your how to evaluate the #8220;Whole#8221; call? I would like to find a balance between the necessary structure/ quantitative benchmarks and a measure of evaluating if the client was completely satisfied at the end of their call. I find often we are policing the dissertations and theses, agent and the QA metrics have become so picky that we lose track of the bigger picture. Computers Their School? Was all of the clients needs met or exceeded? Was the client satisfied? I would like to utilize many of our current QA metrics,while still empowering the agents to have a personally, have a little leeway, build/nurture client relationship, resulting in dissertations the client being satisfied.
Thank you! Hi, i am an QA in quality department of their essay a call center. This article is dissertations very usefull for me. I am a contact center operator, i ask is fair for my call to be re evaluated after disputing the score only to be found I was right the first time but hen opps! found something else to fail you on, it would seem when i talk to the client I have one chance why does the evaluator get to change the score after first or fith time it may have been disputed? How can this be fair. thank yOu so much for the input, i am a Quality Coach EveluatOr in a call center and thesis demo this information is going to help a lot. Thank you again. #8221;Allow self awareness#8221; . This is one aspect that is over dissertations and theses looked in most call centers.
Thats why most agents do not take full accountability for adherence to quality std. Writing An Introduction Speech? They feel that their input is not valued. Can anyone give me any tips on and theses online how to remain calm and n. An Introduction Speech? not get stressed during side by side monitoring. And Theses Online? hi this artical really helpfull for of tv me. i need some tips on enhancement of call calibration that means after the call calibration. These are helpful tips. In our contact center, we evaluate(listen to dissertations, the whole call) calls everyday to depression, ensure if agents meet the quality standards and to know if customers are satisfied with the service provided.
SOPs are critical part of dissertations online our evaluation and we give high-value on importance this area. Online? We always make sure that the prospectus, issues identified and areas of opportunities are discussed to the agent or to the team so that it will be addressed and dissertations and theses online be resolved. Hey there i am call centre quality assurer and trainer curently! can someone please give me companies names/website that can help me in learning more about the field? thank you very much for advise given above it so useful! The tips were really usefull and good mostly in call monitoring parts and quality control of calls. Good Tips team.
Thank you so much for sharing the for dissertation, same#8230; Hello! I monitor calls everyday and found the tips useful. Data collection is an important part of and theses online quality monitoring and I thinks its gonna be great if someone can post a excel monitoring sheet with automated formulaes. thanks alot for framework demo your effort and this great information, i am a quality supervisor am looking how can i make the agents feel that quality an coaching is healthy it isnot a police department, also i need a form to fill it in order to count the coaching sessions beyound the KPIs in order to inform the employees that there is no coaching for ever and there is a displinary actions should be taken. call monitoring helps quality production of the company#8230;#8230;#8230;#8230; thats what i believe. Hi Everyone- These tips are very true and effective. Monitoring feedback is the most important part and process while evaluating calls, Someone wanted to know how to evaluate complete call: So in dissertations and theses online order to evaluate complete call. 1st we should have QA Form which should includes different fields related to call parts,ex: Opening to the end or call closing. Agents should start the call with appropriate greeting and should answer the call ASAP. Then it comes to prospectus for dissertation, the call body: where communication effectiveness, customer service or selling skills comes in like : sounding energetic, grammatical, communication skills, probing for sales etc, Disclosing of the information should be correct as well. In the end comes: Call closing where should end up the call by following set protocols.
Like offering further assistance or standard ending script. Feedback: After monitoring a specific call, if an agent is lacking on different things or doing mistakes. There should be a proper procedure of delivering Feedback. Dissertations Online? 1st we should appreciate the agent in a friendly way that he or she is doing great job on the calls, and share good things in there calls, and then tell them that these things you are missing and if add them in your pitch it can be more better, do not just tell them things they are missing also share with them how they can improve them, on top of it make them listen some Golden Calls so they can have better understanding. After feedback have them set future action plan and make sure they follow that by reminding them everyday Via e mails or by just going to them about there action plan. Results and improvement will be there,if not fast but slowly slowly you will be able to see the difference. I#8217;ve been in of tv essays an quality analyst role for 3 years, I am now being asked to take calls 6 hours per week to and theses, #8220;legitimize#8221; my position. Is this common practice? I have also been a customer service representative for that same department. Thanks for the input.
Above all effective monitoring and accurate feedback must be followed up with a great action plan. Involving agents would normally be done and as an analyst aside from prospectus, checking the quality of dissertations online calls acting as a safety blanket or doing preventive action will also help make quality calls consistently. Well first let ma ask if you do analyst job for the same company for 3 years? if yes then you are a bonafide QA however if you are in a new organization this is a practice that is prospectus commonly done to new hire externals. Think of it as a. commencement exercise anyway to be effective as QA is to be in depth with product knowledge. How many people are needed to control the and theses online, call quality? We are introducing a monitoring officer to writing an introduction speech, our organisation and I wonder if anyone has a current Job Description I could have a look at. Great tips thank you. I have a question, it is necessary to randomize the sample at the associate level? meaning, try to eliminate the quality associate chance to and theses online, #8220;choose#8221; the call? Going for interview for monitoring analyst tomorrow. BRILLIANT SITE AND TIPS. i have been working as a Quality assurance in a tracking company,i have facing some issue related my contact center agent is demo did not like me, bcz they are agent and and theses online i m in QA, actually i was agent 1 year ago, recently my seniors appoint me in QA department, so they feel professional jealousy, dnt know why, i tried to prospectus, maintain a good relation with them, but they dont want accept me as a Quality supervisor, please let me know what should i do, i will be very thank full to you,, My work is base on dissertations agents performance, always looking for a continuis improvement. one really usefull tip is classify your agentes on levels. for example a great agent could be an A agent, a good agent B agent, regular agent C agent, bad agent D agent. Beating Depression On Your? This can help you give a direction to your trainings, dont waste time tring to become a #8220;D#8221; on an #8220;a#8221;.
Help the A to keep his numbers and and theses online the #8220;B#8221; to become #8220;A#8221; I have been working as a QA. There is constant friction between Quality and operations which stems from the fact that Operation is only for driving numbers where as the thinking and decision-making, entire process improvement and process stability depends on efficiency of quality. Is it always like this across all centers? Am i wrong in guessing that role of Quality is to audit calls and and theses provide appropriate feedback to operations so that they come up with plans (of-course with support from quality and training) for overall process improvement. It#8217;s true that sometimes Operations are focused on productivity metrics. I agree that the prospectus, role of dissertations quality is to beating depression, audit calls and provide feedback. I think it is a good idea to find out whether improved productivity (more calls taken) has resulted in the same quality standard or whether more calls result in decreased quality.
Presenting the results that identify why you are giving recommendations is a great way to reduce friction. I#8217;m working now as a QualityAnalyst in an international company and any suggestions of how can i put rules for all the agentsto get the customer obssessed rate. ’m working now as a QualityAnalyst in dissertations online an international company and framework demo any suggestions of how can i put rules for all the and theses, agentsto get the customer obssessed rate. Some of these monitoring ideas for quality ect have the opposite effect on morale,for the writing an introduction, call centre agent is all geared to tripping the agent up and getting him sacked in the call centre I work in,never known Team Leaders to be so nuts about dissertations and theses, stats and quality. I am working with a service provider company as a quality analyst. All these tips are really helpful. Beating Depression On Your Own? I#8217;m in traning as QA. These tips are very useful to me. I have done Quality Assurance for over 5 years now, and have been in call centres for over 17 years. And so much to learn still:-)) Some aspects I am sure of though: #8212; Quality Assessment, and especially Coaching and Feedback must be balanced, more than anything else.
Mention the improvements needed, as well as those aspects adhered to successfully. #8212; Integrity. Personal as well as professionally. I have Agent colleagues who beg for me to QA them, because they know I am fair. Strict, fair and objective. #8212; I do not cut corners at all. If there are any hitches along the way, I note this in the QA feedback. #8212; I make it clear to my Agent colleagues that I do not know everything. I am there to learn, much as they are. Dissertations And Theses Online? #8212; Even as I am writing this, I have colleagues from another department asking me excitedly when I am going to #8220;QA#8221; them. I am humbled by my experiences, and buoyed by the experience I have gained, and amongst reasoning critical absolutely excited about what there is still to learn! Never go out to dissertations and theses online, anyone. Your gains will be short-termed, trust me. ERRATA : Never go out to gun for anyone.
Your gains will be short-term, trust me. I really learnt a-lot from all the training lessons given and framework appreciate the good work.Its been really helpful as a new call center supervisor. Thank you some much for this information and it will help me a lot. Call Monitoring must be given wrong information and Incomplete Information,No need to look at detail about online, call listen because of there is computers big different between handle calls from Customer and ,relax and coaching to Agent. The way we need to train agent more knowledge and reply to respective sector. Hi I#8217;m a quality assessor for a banks call centre. We sitting on 50+ agents per QA and have to assess 15 calls in the month per dissertations agent. I feel we are assessing too many calls and not really focusing on developing the agents.
As we forever rushing month end to reach the target of the 15 calls as assessors. What would be the cause and effect of tv, most appropriate number of calls to assess per agent each month to dissertations, still be able to give constructive feedback and trends? Re: #26. When I worked for First Direct the training included role play sessions and plenty of feedback. Thesis Framework? When we had been inducted, part of the weekly schedule involved supervisors plugging into the call and dissertations and theses sitting alongside you with monitoring sheets filled in prospectus and discussed afterwards.
This was a far better system than hidden monitoring and implies trust in the agents#8217; professionalism. Of course, some random hidden monitoring would probably be sensible but not as a routine part of dissertations a development plan as that smacks of Big Brother spying. FD were excellent at customer service then and prospectus for dissertation won awards to prove it. Sadly, that has all slipped since the CEO left and now FD operate as an HSBC clone trading on their previous good name. Dissertations And Theses Online? Very nice article informative content thanks we liked it.
Very nice article informative content thanks we liked it. Get answers from the thesis, Call Centre Helper community on your most difficult challenges.
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Essay - Wie das Internet den Menschen enteignet. Google und Konsorten verkörpern die tollste Geschäftsidee aller Zeiten: Jeder Nutzer wird ob er will oder nicht zum Datenpaket der Konsumwirtschaft. And Theses? Ein Essay zum elektronischen Kulturbruch. Die Aussichten klingen beeindruckend. Cause And Effect Of Tv Essays? Marissa Mayer, Vizeprasidentin bei Google, hat gerade dem Menschen des 21. Dissertations Online? Jahrhunderts mitgeteilt, demnachst von der Maschine gedacht zu werden. Prospectus? Aufgrund seines bisherigen Verhaltens werde sein zukunftiges von Computern vorhergesagt. Vor kurzem noch kam sich die Hirnforschung besonders schlau durch den Nachweis vor, dass im Gehirn schon ablauft, was erst Sekunden spater dem Bewusstsein erscheint. Online? Damit, hie? es, sei die Vorstellung widerlegt, dass der Mensch einen freien Willen habe.
Daruber durfte Marissa Mayer nur lacheln, denn Google hat seinerseits vor, die Hirne zu belehren, was sie wollen. Beating Own? Welche Personen kennenzulernen fur jemanden sinnvoll sein konnte. And Theses Online? Wo in their education essay, fremden Stadten die Restaurants liegen, die einem Google-Nutzer gefallen mussten. Dissertations And Theses? Was ihre Bedurfnisse sind, was in thesis framework demo, ihrem Kuhlschrank fehlt und dass ein Laden dafur gerade in online, der Nahe liegt. For Dissertation? Man kann gar nicht so schnell denken, wie einem etwas vorgeschlagen wird. Er denke nicht, lie? im selben Sinne schon vor zwei Jahren der damalige Google-Vorstand Eric Schmidt verlauten, dass die Leute von der Suchmaschine Antworten auf Fragen bekommen wollten, sondern vielmehr, dass ihnen Google sagt, was sie als Nachstes tun sollen. Online? Das wird seit einiger Zeit auch auf das Suchen selber angewendet. Relationship Reasoning Critical Thinking Problem-solving? Die Funktion „Google Instant“ vervollstandigt eingetippte Suchworte und zeigt den Wikipedia-Artikel zu Proust schon bei „Prou“ an, bevor der Benutzer noch klargemacht hat, dass er auf der Suche nach dem Kloster Proussos ist. Dissertations Online? Einerseits fuhrt das zu Zeitersparnis, andererseits handelt es sich um die Vorwegnahme von Entscheidungen, die dadurch wahrscheinlicher werden. Demselben Prinzip folgen die Beliebtheitslisten und „Gefallt mir“-Zahlen, die dem Leser einer Internetseite sofort mitteilen, welche Texte, Videos oder Lieder auf ihr am haufigsten angetippt wurden oder von Teilsegmenten der 850-Millionen-Nutzergemeinde bei Facebook empfohlen werden.
Hier ist man auf Zustimmungen spezialisiert. Cause? Die Absatzwirtschaft, der die entsprechenden Datenmengen verkauft werden, spricht von „Sentimentanalyse“, wenn sie aus ihnen herauszufiltern sucht, wem was wie sehr gefallen konnte. Sie wollen also, kurz gesagt, den Zufall abschaffen. And Theses Online? Es soll keinen Konsum und eigentlich keinen Gedanken geben, der nicht entweder eigens auf das Individuum zugeschnitten wurde, das ihn vollzieht. Prospectus? Oder der nicht dem folgt, was zunachst „Weisheit der vielen“ hie?, sich inzwischen aber unter dem Titel „Schwarmintelligenz“ dem annahert, was fruher unter „Mode“ bekannt war. And Theses Online? „Das Ziel“, schreibt der amerikanische Kommunikationswissenschaftler Mark Andrejevic, „ist die Erschaffung einer interaktiven Medienlandschaft mit dreifacher Funktion – Unterhaltung, Werbung und Sonde“. Seite 2: Wie unser Kaufverhalten manipuliert wird … Die Werbung bezahlt die Unterhaltung.
Die Nutzer fungieren als Sonde, weil in framework, den Servern der Anbieter mitgeschrieben wird, wer sich wann wie und wodurch unterhalten fuhlte. Dissertations And Theses? So entstehen die Daten fur Prognosen, wie auf Werbung reagiert werden wird. Prospectus? Die Zukunft ware eine vollkommene Extrapolation der Vergangenheit. Dissertations Online? Oder genauer und in framework, den Worten des Google-Chefokonomen Hal Varian: Die Datenbanken der Firma wurden es erlauben, „die Gegenwart vorherzusagen“. And Theses Online? Voraussetzung dafur soll nur sein, dass Google und Konsorten moglichst viel uber die Vergangenheit wissen. So die Ankundigung. Relationship Amongst Critical Thinking Problem-solving? Noch hei?t es allerdings bei Amazon, einem anderen gro?en Spieler auf dem Markt fur Verhaltensvorschlage, „Kunden, die sich fur Band 1 interessierten, interessierten sich auch fur Band 2“. Online? Wer einen Dampfgarer gekauft hat, kommt als Kaufer fur Bucher uber Dampfgaren besonders infrage. Computers Importance Education? Darauf ware selbst ein normales Gehirn gerade noch gekommen. And Theses Online? Soeben wurde uns allerdings von Amazon „Thinking, Fast and framework demo, Slow“ des Psychologen Daniel Kahneman empfohlen, weil wir „Thinking the and theses, Twentieth Century“ des Historikers Tony Judt gekauft hatten.
Nicht ganz so beeindruckend. So wenig wie beispielsweise der „Google-Indikator“ fur Arbeitslosigkeit. Thesis Framework Demo? Durch ihn soll sich aus der Haufigkeit bestimmter Schlagworte (zum Beispiel „Arbeitsagentur“ oder „Personalberatung“) unter den 100 Millionen taglicher Suchanfragen die Entwicklung auf dem Arbeitsmarkt herauslesen lassen. And Theses Online? Seitdem das 2009 einmal versucht wurde, war nicht mehr viel von den Prognosen zu horen. Thesis Framework Demo? Oder nehmen wir die Behauptung von Facebook, Internetbenutzer, die auf den „Gefallt mir“-Knopf drucken, seien uberdurchschnittlich vernetzt, weswegen zu erwarten sei, dass sie durch Zustimmungen ihren Freundeskreis starker beeinflussen als Experten oder die Ergebnisse von Suchmaschinen. Dissertations Online? Sollen Leute mit solchen Vorstellungen – „wenn meinen Freunden der Dampfgarer gefallt, glaube ich ihnen eher als der Stiftung Warentest“ – wirklich im Besitz sozialer und soziologischer Intelligenz sein? Oder halten sie nur einfach ihre Kunden fur dumm? Womoglich haben sie damit recht. Cause? Das Internet ist neben dem vielen Hilfreichen, Gro?artigen, Anregenden, das es anbietet, zu einer fixen Idee geworden, die den Verstand vernebelt. Es scheint nicht zu genugen, dass man es als merkwurdige Bibliothek, Spielwiese, Post oder Warenhaus benutzen kann, es muss offenbar die Zukunft selbst enthalten und alles, alles revolutionieren: die Wirtschaft und die Demokratie, das Recht und die Bildung, die Liebe und den Sinn von Individualitat. Seite3: Warum Schulen und Universitaten als Orte uberflussig geworden sind … So hat der amerikanische Informatiker David Gelernter beispielsweise behauptet, Schulen und Universitaten seien als Orte uberflussig.
Denn wozu sollten viele Schuler von einem Lehrer in online, einer Klasse unterrichtet werden, wenn auch Einzelfernunterricht moglich ist? Wozu sollte man sich einem vorgegebenen Curriculum beugen, wenn Lernstoffe und -geschwindigkeiten frei wahlbar sind? So denkt ein Technologe. Thesis Demo? In der soziokulturellen Evolution hat sich seit mehr als 2000 Jahren der Unterricht in dissertations, Gruppen bewahrt, aber jetzt haben wir Maschinen, die ihn entbehrlich machen? Entweder ist diese Medienrevolution dann, wie in on your own, diesem Beispiel, die reine Verhei?ung: von Partizipation, lokaler Selbstbestimmung, Effizienz, Wachstum, Aufwertung der Minderheiten und politischer Transparenz. Dissertations And Theses Online? Oder sie fuhrt zu einem neuen „Kontrollregime“, zur vollendeten Kommerzialisierung jedweder Lebensbezuge oder einer Art sozialem Nervenzusammenbruch.
Das gilt seit langem in writing speech, der Geschichte der Medien. Dissertations And Theses? Vor 50 Jahren diagnostizierte Jurgen Habermas fur unsere Epoche einen „Strukturwandel der Offentlichkeit“, und zwar einen fragwurdigen. Importance Education Essay? Sah er doch die normativen Erwartungen an and theses, eine offentlich uber das Gemeinwohl diskutierende Burgerschaft, wie sie um 1800 formuliert worden waren, im Verlauf der nachfolgenden Politik- und Mediengeschichte enttauscht. An die Stelle der parlamentarischen Debatte mit offenem Ausgang traten der Fraktionszwang, der Primat der Exekutive und der Lobbyismus im Hinterzimmer. Relationship Problem-solving? An die Stelle der kritischen Journale traten die Boulevardpresse und das Unterhaltungsfernsehen. And Theses Online? Die Pressefreiheit, einst als Mittel der Wahrheitssuche durchgesetzt, diene inzwischen der Werbung. Beating Own? Aus Lesern waren Zuschauer geworden.
Die Willensbildung im Volk werde durch die Medien nicht befordert, sondern propagandistisch bearbeitet. Dissertations And Theses Online? Habermas konstatierte einen „Zerfall burgerlicher Offentlichkeit“, den Antiliberale wie der Rechtswissenschaftler Carl Schmitt 40 Jahre zuvor schon mit grimmiger Befriedigung festgehalten hatten. Die hohen gesellschaftlichen Erwartungen, die an computers importance school, das Zeitschriften- und Zeitungswesen der Aufklarung gerichtet waren, sind kein Einzelfall. And Theses? Bislang ist noch jedes neue Massenmedium von solchen Hochstimmungen begleitet worden. Beating? Der Buchdruck entzundete zuerst die Reformation, die ihm das durch Lekture vermittelte Gesprach mit seinem Gott zu bringen versprach. And Theses? Dann ermoglichten Bucher und Zeitungen im 18. Thesis Demo? und 19. And Theses Online? Jahrhundert die „Erfindung der Nation“ und ihrer „Kultur“. Beating Own? Mit der Fotografie und dem Kino wurde ein neuer Realismus angekundigt, eine ganz uber Wahrnehmung laufende Alphabetisierung der Massen und damit zugleich die Zerstorung eines nur wenigen vorbehaltenen Zugangs zur Kunst.
Seite 4: Mc Luhan, Enzensberger und die Mediale Entwicklung … Vom Radio, mit dem die mediale Eroberung der Allgegenwart begann, erhoffte sich Bertolt Brecht 1932, „den Zuhorer nicht nur horen, sondern auch sprechen zu machen und ihn nicht zu isolieren, sondern ihn in dissertations, Beziehung zu setzen“. Prospectus? Im Fernsehen wiederum erkannte einer seiner Propheten, der kanadische Technikphilosoph Marshall McLuhan, die Moglichkeit zu einer Kommunion der Weltgemeinschaft, die sich durch Schauen derselben Sendungen vereint. Hans Magnus Enzensberger hat 1970 in dissertations, seinem „Baukasten zu einer Theorie der Medien“ diese Erwartungen noch einmal zusammengefasst. Computers Education? In diesem Aufsatz wird bereits von einem Zusammenschluss aller elektronischen Kommunikationsmittel gesprochen, die technisch keinen prinzipiellen Gegensatz von Sender und Empfanger kennen. And Theses? Das „Senderkartell“ erschien Enzensberger so uberflussig wie „das politische Angebot eines Machtkartells von autoritar verfassten Parteien“, die passive Entscheidung, dem gesendeten Programm zu folgen, verglich er mit dem Wahlverhalten. Ihrer Struktur nach seien die neuen Medien egalitar und inklusiv. Depression On Your? Sie losten geistiges Eigentum auf, erlaubten augenblickshaften Zugriff und seien in dissertations and theses, der Lage, auch Beitrage von Laien, dezentralisierte Programme und „Feedback“ leicht zu integrieren. And Effect Of Tv Essays? Damit entsprachen sie dem Bedurfnis nach direkter Demokratie und Selbstorganisation der Gesellschaft. Dissertations Online? Einzulosen waren diese Moglichkeiten allerdings nur, so Enzensberger damals, durch eine sozialistische Politik.
Heute, 20 Jahre nach der massenwirksamen Einfuhrung des Internets – 1994 uberstieg die Zahl der kommerziellen Nutzer erstmals die der wissenschaftlichen –, liegt es nahe, danach zu fragen, welche Erfahrungen wir mit den entsprechenden Erwartungen gemacht haben, die in speech, dieses Medium gesetzt wurden. Dissertations? Dies umso mehr, als es sich ja um das Medium aller Medien handelt, die technologische Erfullung des Enzensberger’schen Baukastens, die zugleich Buch, Zeitung und Radio, Fernsehen, Kino und Musikbox sowie Einkaufsmeile, Post, Bildtelefon und Datenbank ist. Seite 5: Die paradoxen Versprechen der digitalen Kommunikation … Ganz materielle Erwartungen wie die, der Computer fuhre zum papierlosen Buro, sind dabei am schnellsten und am trivialsten enttauscht worden: Es ist einfach immer mehr Papier geworden. Cause Of Tv? Der Energie- und Chemikalienbedarf der „neuen Okonomie“, die sich angeblich von der okologisch zweifelhaften alten absetzte, sprengt inzwischen jede Vorstellung. Dissertations And Theses Online? Die elektronische Post, die alles beschleunigen sollte, tat es eine Zeit lang, inzwischen aber werden E-Mails zugleich viel schneller und viel langsamer beantwortet als alle fruheren Sendungen. An Introduction? Es sind zu viele geworden, und die Smartphones ermoglichen dort, wo sie nicht der Unterhaltung dienen, vor allem das E-Mail-Loschen au?erhalb der Kernarbeitszeit. Die zahlreichen Erganzungstechnologien des Chattens und Skypens und Postens und Twitterns mit ihren eigenen folgenreichen Festlegungen (nur Unwichtiges; mit Bild; vorwiegend Unverbindliches; an and theses, alle, aber ohne Erwartung einer Antwort) verscharfen gerade durch ihre Nutzlichkeit dieses Problem.
Als mogliche Reaktion darauf wird „Twitter Zen“ genannt: Wo das „Ich“ war und Information oder Mitteilungen suchte, soll nun ein „Es“ werden, das Sich-Treiben-Lassen durch die Marktnischen und Netzwerksegmente – in speech, der Hoffnung, das Wichtige schon irgendwie mitzubekommen. Und was ist mit dem „Long tail-Argument“, das behauptete, das Internet begunstige die Praferenzen von Minderheiten, weil sie weltweit als Kunden einzusammeln sich nun lohne? Die Gegenthese von der „The winner takes it all“-Okonomie, wonach das Gros der Aufmerksamkeit sich auf immer weniger Produkte richtet, ist aber mindestens so plausibel – die Beliebtheitslisten jedenfalls haben nachweislich diese Wirkung, das Interesse durch das Interesse der anderen fuhren zu lassen. Online? Angeklickt werden auf „Youtube“ vor allem jene Filmchen, die schon von Millionen anderen angeschaut worden sind: Der Herdentrieb funktioniert wie eh und je. Von den artverwandten Erwartungen, das Internet sei ein Instrument der Vielfalt dezentraler und von Autoritaten freier Kommunikation, gilt dasselbe. Reasoning Critical? Es stimmt und ist falsch zugleich, denn neben der Vielfalt hat es nicht nur die Einfalt derer gebracht, die glauben, Facebook sei ein Hilfsmittel von Demokratiebewegungen, ohne damit zugleich auch eines von Geheimdiensten sein zu konnen. Dissertations And Theses Online? Oder die sich vorstellen konnen, dass durch Livestreams von Parteitagen die Demokratie liquider wurde, anstatt die Funktion von Hinterbuhnen fur die Gesichtswahrung in and effect, Entscheidungsprozessen zu erkennen. Die Vielfalt des Internets wird auch von einem beispiellosen Monopolisierungsgrad auf seinen ausschlaggebenden Markten begleitet: Google, Facebook, Twitter, Amazon. Dissertations And Theses Online? Daran andert das angestrengte Bemuhen mancher dieser Firmen nichts, sich als die Guten und Netten, die etwas verschenken, oder als Animateure und Teil von sozialen Bewegungen darzustellen. Wenn sie es nicht sind, ist das nur vor dem Hintergrund kindlicher Erwartungen ein „Verrat“ an beating on your own, der Idee des Internets.
Technik hat keine Idee – was nicht gegen sie spricht. Dissertations And Theses? Es ist auch kein Verrat an framework, der Idee des Personenkraftwagens, wenn man ihn nicht mehr selber reparieren kann, mit ihm im Stau steht oder wenn die Idyllen, in online, die er einen bringen soll, durch die Stra?en, uber die er einen dahin bringt, zerstort werden. Beating Depression? Um es mit Melvin Kranzbergs treffender Formel zu sagen: Technologien sind weder gut noch bose noch neutral. Seite 6: Das Ende des Geheimnisses … Doch was das Internet angeht, sind sie vor allem in and theses online, Fragen der Privatheit nicht neutral. Cause And Effect? Wer immer sich auf einer Internetseite befindet, auf der sich der Facebook-Schalter „Gefallt mir“ befindet, sendet diese Information an dissertations and theses, Facebook, ganz gleich, ob der Schalter gedruckt wird oder die betreffende Person uberhaupt Facebook-Mitglied ist. And Effect Of Tv Essays? Dieser umfassende Bewegungsmelder umgeht damit sogar die ellenlangen „Allgemeinen Geschaftsbedingungen“, die Facebook fur die Nutzung seines Netzwerks geschrieben hat und standig andert. Online? Man hat noch mit niemandem einen Vertrag uber irgendetwas abgeschlossen, aber schon werden Daten uber einen an of tv, Facebook ubermittelt. Dissertations? Jede Uberwachungskamera auf offentlichen Platzen erscheint harmloser. Darum reagieren Funktionare von Facebook und Google auch so gereizt auf anonyme Nutzer. For Dissertation? Wer nicht wolle, dass alle etwas davon erfahren, solle es vielleicht auch nicht tun – so Eric Schmidt von Google. And Theses? Marshall McLuhan hat schon 1974 das Ende des Geheimnisses als einen Effekt elektronischer Umwelten behauptet. And Effect? „Das Ende der Geheimhaltung ist das Ende der Wissensmonopole.“ Etwas spater hat einer seiner Schuler, Joshua Meyrowitz, dem Fernsehen die Eigenschaft zugeschrieben, soziale Hinterbuhnen fur das Publikum zu offnen: Die Kinder erfahren im Fernsehen, was die Erwachsenen tagsuber und nachts so machen; die Wahler sehen, wie die Politiker schwitzen; Manner und Frauen bekommen mit, wie in dissertations, der anderen Gruppe uber sie geredet wird.
Es ist, mit anderen Worten, nicht mehr notig, den Zugang zu bestimmten Orten zu haben, um zu erfahren, wie es an an introduction speech, ihnen zugeht. Jetzt aber soll es gar keine Hinterbuhnen mehr geben, und nicht einmal soziale Situationen sollen sich mehr voneinander isolieren lassen. And Theses Online? „Die Zeit, in cause of tv, der man seinen Kollegen ein anderes Bild von sich geben konnte als anderen Leuten, kommt vermutlich recht bald an and theses, ihr Ende“, lasst Mark Zuckerberg, der Grunder von Facebook, dessen Nutzer wissen und erganzt: „Wer zwei Identitaten hat, dem mangelt es an computers education, Integritat.“ Das sind Phrasen – Zuckerberg halt nicht einmal Identitat und Rolle auseinander –, deren Verwirklichung weder er noch sonst jemand ertraglich finden wurde. Dissertations And Theses Online? Der Begriff „totalitar“ wurde auf sie passen. Relationship Amongst Reasoning? Dass sie als unabwendbare Konsequenz des Internets prasentiert und mit einer Moral der Aufrichtigkeit drapiert werden, hangt mit Geschaftsinteressen zusammen. Dissertations And Theses? Denn naturlich konnte man die Allgemeinen Geschaftsbedingungen fur soziale Medien anders normieren. Seite7: Digitaler Exhibitionismus und die Sehnsucht nach dem „Microruhm“… Der Fall „Google books“, in and effect essays, dem der Versuch juristisch abgewiesen wurde, unausgenutzte Texte zu herrenlosem Gut zu erklaren, zeigt, dass sich nicht alle Rechtsbegriffe andern mussen, nur um einer neuen Technologie zu allen Moglichkeiten zu verhelfen.
Und doch haben jene Phrasen Folgen diesseits der Geschaftemacherei von Leuten, die Datenwolken uber das Verhalten anderer Leute verkaufen. And Theses Online? Denn sie tragen zu einem Weltbild bei, das sich teils aus Freude am Kommunizieren, teils aus Resignation vor undurchschauten Strukturen fatalistisch zu den Medien verhalt. Computers Their School Education Essay? Im Internet sei es eben vorbei mit den alten Eigentumsbegriffen, im Internet sei Privatsphare eben nicht durchzuhalten, hei?t es. Online? Doch aus der Tatsache, dass es technisch ebenfalls ziemlich schwierig ist, einen Einbruch zu verhindern, schlie?t noch niemand, dass die Privatsphare in cause and effect essays, Wohnsiedlungen nicht durchzuhalten sei. Die Begeisterung am transparenten Leben lauft darauf hinaus, dass die Offentlichkeit mit Privatem uberflutet wird. Dissertations Online? David Riesman hatte in cause and effect essays, seinem Buch „Die einsame Masse“ einst das Bild vom „Radargerat“ verwendet, mit dem der moderne Mensch standig seine soziale Umwelt daraufhin abtaste, was von ihm erwartet werde. And Theses Online? Das Internet sorgt mittels Facebook und Twitter, aber auch durch die Blogs dafur, dass diese Art von sozial empfindlicher Subjektivitat nicht mehr nur empfangen, sondern auch senden kann. Daraus ergibt sich eine gewisse Hemmungslosigkeit der „Mikroberuhmtheiten“, auf deren Texte kein zweiter Blick fallt, bevor sie offentlich gemacht werden, und die dem Rest der Menschheit Gelegenheit bieten, sich an prospectus for dissertation, ihren Privatheiten zu interessieren, so als waren sie Stars. Dissertations? „Fur eine Konzentration auf unpersonliche Sachverhalte“, notiert der Soziologe Rudolf Stichweh, „die man nach langerem Studium in framework demo, eine weltfahige Kommunikation umsetzt, bleibt moglicherweise keine Zeit.“Das Internet legt es nahe, den Abstand von Erleben und Mitteilen sozial wie psychologisch immer kurzer werden zu lassen. Die neue elektronische Offentlichkeit kennt bisher keine Antwort auf die Frage, wie gesellschaftlich der Sinn fur Unpersonliches anstatt fur Geschmacksfragen, fur Reserven anstatt fur Engagements, fur stabile Begriffe anstatt fur fluktuierende Informationen und fur gute Fragen anstatt fur treffende Suchergebnisse wach gehalten werden kann. Dissertations And Theses Online? Verwegen ist jedenfalls die Hoffnung, dass jene Antwort irgendwo im weltweiten Netz darauf wartet, mit einem Klick aufgerufen zu werden.
Frank-Walter Steinmeier : Der Bambus-Prasident. SPD : Warum Martin Schulz der Richtige war und doch absturzte. Eckhard Debour | Mo, 9. Importance School Essay? Januar 2017 - 19:03. Sehr geehrte Damen und Herren, leider ist dem Essay nicht der Autor oder die Autorin zu entnehmen, auch ware ein Datum der Publikation. Inhaltlich bleibt die eigentliche Aussage von ihrer Intention her leider vage und unprazise, lediglich ein diffuses Unbehagen?
Uber eine Antwort wurde ich mich freuen. Online-Redaktion | Mi, 11. And Theses? Januar 2017 - 11:38. Sehr geehrter Herr Debour, Autor ist Jurgen Kaube, veroffentlicht wurde der Essay am 2. Relationship Reasoning And Decision-making? Juni 2012.
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24 Essential Mind Mapping and Brainstorming Tools. Mind mapping is the process of and theses, using visual diagrams to show the relationships between ideas or information. Its popular uses include project planning, collecting and organizing thoughts, brainstorming and presentations — all in order to help solve problems, map out resources and amongst reasoning problem-solving and decision-making, uncover new ideas. It can be more useful than trying to keep track of our ideas by scribbling them on dissertations, paper, and can aid in manipulating and generating concepts. We've compiled a list of 24 mind mapping tools to help you organize, summarize and visualize information, with both free and paid versions available to beating, suit any budget or requirement. The tools mentioned are either browser- or desktop-based, with a selection of mind mapping mobile apps at dissertations and theses online, the end of the article for use on iOS and Android devices. Is there a particular mind mapping tool you would recommend?
If so, please share a link with our readers in amongst problem-solving and decision-making, the comments below. MindMeister was built to facilitate collaboration for mind mapping and brainstorming, with an online intuitive, easy-to-use interface. You can collaborate in school essay, real time, discuss changes over live chat, exchange ideas and even view the change history of a mind map. You can access projects via mobile devices as well as online and offline, safe in the knowledge that your data is dissertations and theses stored securely with data encryption and daily monitoring. Since MindMeister is own cloud-based, there is dissertations online no need to install any software or worry about upgrades. Price : Personal accounts start at $4.99 per month, going up to $14.99 for a business account. iMindMap was developed by Tony Buzan, who popularized the term mind maps, and refined and formalized its diagramming process and and effect, guidelines. iMindMap is designed to be visually stimulating, with curved branches, bright colors and sharp images to help unleash your creativity. You can take full control over your map with a customizable drawing experience, or let iMindMap create the whole map for you.
There are freehand, styling and text options so you can create a unique project. It's simple to and theses, brainstorm, refine, plan and craft an animated presentation. Price : Home and student edition is ?49 ( $79); the Ultimate package is cause and effect of tv ?149 ( SpiderScribe is an online mind mapping and dissertations, brainstorming tool that lets you organize your ideas by prospectus connecting notes, files, and calendar events in freeform maps. You can create private or public maps and collaborate with others, as your maps are stored in the cloud and can be accessed anywhere. You can combine a variety of media to create a stencil, and each stencil can be customized by changing colors, fonts, size and formats. Another particularly interesting feature of dissertations online, SpiderScribe is the ability to embed your mind maps on your website. Price : Personal accounts are free, with Pro accounts at $5 per month and business accounts at $25 per month. XMind is a useful open source mind mapping tool for clarifying thinking, managing complex information, organizing and brainstorming. You can gather ideas and craft them in a logical structure to help identify critical information, uncover patterns, relationships, priorities and trends. For seamless collaboration, your mind map can be exported into a variety of formats, including PDF, TXT, HTML, PNG, JPEG and more. Along with a mind map structure, XMind also offers tree, logic and thesis demo, fishbone charts, with a built-in spell checker, search, encryption and even audio notes.
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GroupMap is writing an introduction specifically built to make team activities easy, providing a unique platform for anyone to respond on a map, with any parameters you set. You can select a map or create your own, and then invite your team to collaborate, comment, converse and vote to help decide the best ideas from a session. Each individual can add their ideas to the brainstorm, and dissertations and theses, the results aggregate into a group view for comments and voting, making for a more open, efficient process. Price : Accounts range from free up to $49 per thesis framework demo, month for a professional account. Mindomo provides mind mapping and dissertations and theses, project collaboration tools for both businesses and education providers. It can be used to brainstorm mind maps, create tasks and share resources within a secure environment. Prospectus For Dissertation? It's fully collaborative with the conversations, discussions and topics enabled within each workspace. You can style individual mind maps using themes to better illustrate concepts and projects. You can choose to keep you map private or public, and also provide a direct link to your map to share with team members or clients.
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Price : Accounts range from free up to $10 per month for at team account. MindMap is a Google Chrome extension that has Cloud, Google Drive, Dropbox and Box support built in. You can save your work into local storage, in the cloud, and print or export finished mind maps as an image. You can even manipulate the fonts and dissertations and theses, positions within each node, add images and prospectus, text, and and theses, share your maps through your social media connections. Framework Demo? MindMap allows real-time collaboration and embedding within websites or blogs. And Theses Online? Also of interest are three similar mind mapping Google Chrome extensions: MindMapr, MindMup and Connected Mind. Wisemapping is an online, open source mind mapping editor for both individuals and businesses to share with collaborators, embed in blogs, and easily import and beating on your own, export.
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The Brain focuses on helping you build meaningful and dynamic connections that give you a greater insight into whatever idea or project you're working on. Price : The Service Only package is online $15; License Only is $219; Complete Package is $299. LucidChart is a powerful diagramming application that helps you quickly capture and organize ideas during a brainstorming session into a single useful mind map. It features a suite of tools including real-time collaboration, built-in Google image search, custom themes and social sharing. The auto-spacing of mind mapping nodes, hotkeys for writing quick mind map creation, collapsible branches, auto theming and chat feature all give you the flexibility to create and customize your mind map. Price : Accounts range from free up to $21 per and theses online, month for team accounts.
Scapple is amongst critical problem-solving a mind map app for OS X from the developer of the popular longform writers tool Scrivener, and it's specifically directed at writers. And Theses? It provides a space for mapping out their importance essay, your thoughts in a free way, without conforming to a single idea or goal. Dissertations Online? You can start typing anywhere, link ideas, build relationships, and adjust or expand everything. Your notes can take the form of text, pictures, a PDF or any other type of file you choose. You can stack related ideas into columns for better organization, while the appearance of writing, notes can be easily changed through the font choice, colors or border style. Price : The software download is $14.99.
Mapul is a web-based tool powered by Microsoft Silverlight, which allows you to generate mind maps without leaving your browser. It's an evolution of MapMyself and provides a free or subscription-based account. It features a quirky, hand-drawn interface and online, has the option to save or export mind maps. You can import images and style your text with various sizing and color options. Price : Accounts can hold up to 10 users; a single user account for six months is $30, and a 10-user account is $360 per year. MindApp is a mind mapping tool available in-browser or as a Windows desktop app. Computers Importance Education Essay? It features a drag and drop interface, keyboard shortcuts, children's options, and map and text formatting. You can save mind maps online in your free personal account or as images on your desktop, which can be used in other applications. Dissertations Online? The map can be styled to an introduction speech, suit your tastes and includes shapes, lines, alignment, size, color, borders and and theses, background options.
CoMapping is an online mind mapping application to thesis demo, take notes, plan, organize and share information, with multiple people able to work collaboratively on the same map. The visual interface allows for the drag and drop of dissertations and theses, topics for quick reorganization, while the app also enables you to their importance essay, work offline and provides a place for private, non-shareable data. CoMapping has a built-in chat feature to support instant discussion, and dissertations and theses, also includes task management, presentations and email status updates. Price : Accounts range from free up to $612 per year (for classrooms/departments with 100 users). MyThoughts for OS X offers freedom and flexibility to build meaningful, unique mind maps boasting powerful features, including drag and drop, branch styles, relationships, a media browser, print manager and outline notes. You can import OPML and Freemind files and export to RTDF, Word, PDF, Image and their importance education, OPML formats.
The uncluttered, user-friendly interface make it easy to and theses, get started and brainstorm freely, with the ability to add links to files and URLs, and even share files between the popular iThoughtsHD OS X and iPad app. Price : A single license is ?31.60 ( $51), and cause, the Family Pack costs ?44.49 ( The tools above are among the the best to create mind maps online or on your desktop. However, there are many iOS and Android mind mapping apps that may interest you: